Privacy Policy

1. Information We May Collect

Depending on how you interact with us, we may collect information such as:

• Your name

• Telephone or mobile number

• WhatsApp contact details

• Email address

• Delivery or project location

• Information about the building materials or products you enquire about

• Information you provide when requesting a quote or pricing

• Any other information you voluntarily provide to us

We may also automatically receive limited technical information when you use our website, such as your device type, browser, IP address and general website usage information.

2. How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Provide product availability and pricing information

• Prepare quotations

• Process and manage orders

• Arrange communication regarding your enquiry or order

• Provide customer service

• Improve our website and customer experience

• Maintain business records

• Meet legal or regulatory obligations

• Communicate relevant information about our products or services where permitted by law

We will only use personal information for purposes that are lawful and reasonably connected to our business activities.

3. Sharing Your Information

PMB Bricks & Blocks does not sell your personal information.

We may share personal information where reasonably necessary to provide a service, process an order, arrange delivery, operate our website or meet a legal obligation.

Where third-party service providers process information on our behalf, we take reasonable steps to ensure that personal information is handled appropriately and securely.

4. WhatsApp, Email & Other Communication

If you contact PMB Bricks & Blocks through WhatsApp, email, telephone or another communication platform, information you provide may be processed through that platform.

You should avoid sending unnecessary sensitive personal information through ordinary messaging channels.

5. Website Cookies & Analytics

Our website may use cookies or similar technologies to help the website function properly, understand how visitors use the website and improve our online presence.

We may use third-party tools such as website analytics, advertising or measurement services where these are installed on the website.

These services may collect information about website usage in accordance with their own privacy policies.

6. Protecting Your Information

PMB Bricks & Blocks takes reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no website or electronic communication method can be guaranteed to be completely secure.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, or where required by law.

The retention period may depend on the type of information and the reason it was collected.

8. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion where legally applicable

• Object to certain forms of processing

• Withdraw consent where processing is based on consent

• Raise a complaint regarding the handling of your personal information

To exercise a privacy-related right, contact us using the details below.

9. Children's Information

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children without appropriate lawful authority or consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy when our business, website, technology or legal obligations change.

The latest version will be published on this page with the updated date shown at the top.